Usually
1 - Design (1-3 Days): Once you've placed your order, our designers spring into action. (Note: In order to improve the efficiency of production and shipment, If you have a need for changes or adjustments of your items,please contact us service@embroiderchic.com or INS to send your order number or e-mail in time after placing your order.)
2 - Production (2-3 Days): Most of the products takes 2 to 3 days in processing.Some products with special production processes may take longer.(such as hand-painted products)
3 - Shipping (7-10 Days or Faster): With production complete, your product is packaged securely and shipped. Typically, shipping takes 7 to 10 days but we offer faster shipping options at the checkout.
*Due to a large number of orders to deal everyday in busy season, Or due to bad weather, some shipments may be delayed by a few days, and we do not provide design draft for confirm.
Please understand
Worry-Free Purchase Available with Seel
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0-risk on Order (60 Days Order Protection)
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Instant resolution (Instantly resolve shipment issues and easy refund)
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Worry-Free Purchase（1-click Protect Against Loss, Damage, Delay）
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Protect Our Planet（Worry-Free Purchase offset carbon emissions from shipping for a greener planet）
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Refund Promptly (Get a full refund, no question asked ! )
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(Compensation up to the full order value)
For comprehensive delivery times and further details, please refer to our Shipping Policy.
Policy for Returns and Replacement
Because custom orders are individualized, they are not returnable or exchangeable. We can resent you a new order if eligible.
We will begin the order customizing process as soon as you place your purchase. Consequently, we are unable to allow modifications to the personalized information, after the order has been placed.
FREE REPLACEMENT
This applies to packages with no movement for more than 3 weeks or far exceeding our estimated time of arrival. If there is no problem with the shipping address, you will receive a FREE replacement in a timely manner.
Also, we will take full responsibility within 30 days from order arrival, if the product(s)
Have been crashed, damaged or faulty due to the fault of our factory or the carrier;
Significantly different from what you ordered, eg. your customized information is printed incorrectly.
Learn more Returns and Refunds here.
